IT Support Intern


Company Overview:

TrueChoice Solutions is a private, Manhattan based, marketing Software Company that develops visually interactive, Web-based applications for brand-name Fortune 500 companies.  Our client base is diverse and includes large automotive companies to consumer electronics manufacturers and health care services companies. Our applications typically appear on major, highly trafficked public websites.

Position Overview:

We are seeking an IT Support Intern responsible for the delivery and support of IT services to the end user, including deployment of user computer hardware, software, printing/scanning, mobile, and other workplace technical services including help desk support. Strong desktop troubleshooting skills will be used to handle technical support requests and determine root causes including diagnosing and resolving issues with PC’s, laptops, mobile devices, printers and peripherals. In additional to technical support you will be responsible for imaging PC’s, deploying and configuring software, and managing technology requests and account creation.

This is an internship position. We will only consider recent graduates and enrolled college students.

Responsibilities:

  • Troubleshoot technical issues on desktops, phones, and email systems

  • Install and configure server operating systems to agreed standards (under the direction of IT management)

  • Install and configure software to agreed standards and ensure software license compliance (under the direction of IT management)

  • Gather information on user issues and escalate as necessary

  • Provide basic support for items such as printer configurations, password resets, and the like

  • Work collaboratively with client delivery to support IT needs and product deployments

 Requirements:

  • Major in Computer Science, Information Systems, or similar area of study

  • Must be able to intern for at least 20 hours a week

  • Must possess a working knowledge of the following:

    • Microsoft Office, 2010\2013\2016 (Word, Excel, PowerPoint, Outlook)

    • Windows (7, 8 & 10) desktops and laptops; Mac OS a plus

    • Mobile Devices (iPhones & Android)

    • Cloud computing (AWS, GCP, etc.)

    • Experience with IIS, Apache, Tomcat a plus

    • Experience with PHP/NodeJS/Java a plus

    • Experiences with Batch/Bash/Powershell a plus

    • Firewall and security

  • Must be a collaborative, team player

  • Must have the ability to be productive independently, but also make decisions collectively with a team

  • Able to multi-task, prioritize and work under stressful situations

  • Exceptional verbal and written communication skills

  • Ability to adapt to emergent technology

  • Loves a good laugh!

All applicants must have a permanent legal right to work in the United States.

Qualified candidates should live within commuting distance to mid-town Manhattan; TrueChoice Solutions will not cover relocation costs.

How to Apply:
Please send resumes to techjobs@truechoicesolutions.com citing “IT Support Intern” in the subject line.