Prescription Solutions, a leading pharmacy benefits management (PBM) organization and UnitedHealth Group (NYSE: UNH) company, has launched a unique online program called the Benefit Preferences Tool that helps clients develop customized pharmacy benefit plans based on their specific needs and preferences.
"It provides analyses that help clients focus on their individual needs and preferences and show them in real-time which Prescription Solutions products and services can save them money and improve health care outcomes for their members."
Prescription Solutions uses a proprietary preferences tool on its Client Portal to guide consultants, brokers and new or existing customers through an online, step-by-step pharmacy benefits plan decision-making process. In about 15 minutes, this interactive program gathers preferences for benefit structure, formulary (list of covered prescription drugs), care provider network access, mail-order service, clinical programs and more. The program weighs the preferences and determines which Prescription Solutions products and services may best fit the customer's needs.
The Benefit Preferences Tool then presents plan recommendations along with a benchmark comparison between the client's responses and those of its peers. This critical plan feedback, combined with the identified preferences, can help customers as they consult with their Prescription Solutions Sales and Client Management professionals to design a customized pharmacy benefit plan.
To see how the Benefit Preferences Tool works, view this short video.
"The Benefit Preferences Tool is just one more way we're helping our customers take greater control of their pharmacy benefits and make more informed health care decisions," said Patrick Stroh, senior vice president of Business Strategy for Prescription Solutions. "It provides analyses that help clients focus on their individual needs and preferences and show them in real-time which Prescription Solutions products and services can save them money and improve health care outcomes for their members."
This predictive technology has been used successfully by many large corporations in non-health-related fields. Its use by Prescriptions Solutions, however, is the first time it has been applied in the pharmacy benefits management field or overall health care environment. Exclusive use of the Predictive tool is being provided as part of the company's Client and Consumer Experience Program (C2EPSM), intended to deliver an optimal customer experience that is a stand-out across industries.